Grievance Redressal
Draft for owner and legal review · 19 October 2026
This draft sets out a proposed process for complaints about Zelantrix’s website, published content or handling of personal information. Zelantrix, Inc. is registered in Delaware and operates from India.
1. Current contact
No dedicated grievance email or formally appointed grievance officer has been supplied. Until those details are confirmed, you can raise a concern with the existing founder contacts on the Contact page, or use Query to prepare an email. A founder contact is not presented as a statutory officer.
Email Raihan about a grievance ↗
2. What to include
- A reply address and a brief description of the concern.
- The relevant website page, interaction and dates.
- For a privacy matter, the applicable country and right you wish to exercise.
- The outcome you seek and any non-sensitive supporting context.
Do not send account passwords or unredacted identity documents. Additional information, if necessary, should be requested through an appropriate channel and limited to the purpose.
3. Proposed handling process
The proposed process is to review the concern, acknowledge receipt, identify relevant information, investigate and communicate an outcome or next steps. If you disagree, reply to the founder contact with the reason and request further review. A separate automated ticket system, tracking number and guaranteed response timetable are not currently provided.
The company must confirm responsible personnel, acknowledgement and resolution targets before adopting this process. Any mandatory statutory response period takes precedence; this draft does not extend or replace it.
4. India and international rights
Indian privacy and other grievance duties depend on the business activity and provisions in force. Before final adoption, assess the applicable Digital Personal Data Protection framework, its phased commencement and any other applicable requirements. Do not treat this page alone as appointment of an officer or satisfaction of a statutory mechanism.
Where EU/EEA, UK, US state or other local laws apply, complaints, opt-outs and appeals remain subject to those laws. This internal contact process does not remove your right to contact a competent regulator, consumer authority or court. Follow any statutory prerequisites that apply to your particular complaint.
5. Privacy and related information
Send only what is necessary to investigate. Complaint-record access, retention and handling procedures must be confirmed by the company. See the Privacy Policy, Terms & Conditions and Cookie Policy for the corresponding website drafts.
6. Official references
Applicability requires assessment, not simply a link to a law. Consult the Indian DPDP Rules and commencement materials, the European Data Protection Board’s consent guidance and the California Attorney General’s privacy-rights guidance. Review the latest official materials before adopting these drafts.